Pup Genius — Support

We're here to help you and your pup get the most out of Pup Genius.

Need a hand? Email us.

We typically respond within 1–2 business days.

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are billed through the app store, so you cancel them there — not inside Pup Genius.

iPhone/iPad: Settings → [your name] → Subscriptions → Pup Genius → Cancel Subscription.
Android: open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → Pup Genius → Cancel.

Your access continues until the end of the current billing period.

The live trainer can't hear or see me.

Make sure Pup Genius has microphone and camera permission, then restart the app.

iPhone/iPad: Settings → Pup Genius → turn on Microphone and Camera.
Android: Settings → Apps → Pup Genius → Permissions → allow Microphone and Camera.

Live sessions also need a stable internet connection, and make sure your phone isn't muted.

How do I delete my account and data?

You can request account deletion from the in-app Feedback form (Settings > Feedback, choose "General"), or by emailing us at the address above. We'll remove your account and its associated data.

Is Pup Genius a substitute for a real trainer or vet?

No. Pup Genius offers general educational guidance and AI coaching. For medical issues, aggression, or serious behavior concerns, please consult a licensed veterinarian or certified professional.

My purchase or credits didn't appear.

Try closing and reopening the app while signed in. If it still doesn't show, email us with your account email and the approximate purchase time and we'll sort it out.